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Managing Technical People

Software engineering involves the engineering of complex software systems through the use of not just process and technology but also the people behind the machines. With the growing complexity of software projects and the current state of the practice, the need to manage people to achieve project success is even more paramount to meet requirements, deliver on budget, on schedule and satisfy customer expectations.

The following course will provide students with in-depth knowledge and practice in managing technical people in areas of communications, teamwork and leadership, decision making, conflict management, relationship management and negotiations.

 
Course Topics Include:

  • Teamwork and Leadership
  • Communications
  • Decision making and problem solving
  • Effective Negotiations
  • Conflict Management
  • Managing Relationships
  • Managing customers and expectations
  • Leadership
  • Mentoring, Self growth and Emotional Intelligence

    Course Objectives:

    After completing this course, participants will:

  • Understand the impact of various factors on modes of human interaction
  • Understand how to approach and analyze situations involving people-related problems
  • Improve skills in areas of managing technical people centered around communication, decision making and     problem solving
  • Improve skills in customer and management negotiations, work related conflict management, team building and     leadership, managing customer expectations and relationships
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